Start with a conversation, not a commitment.
Most people who reach out aren't sure what they need yet. That's normal, and it's not a disadvantage. This is a short, focused conversation about your business and your numbers, with nothing attached to it.
What your business does, how money moves through it now, and what made you go looking for help. You get room for your own questions too, including how the work is structured, what an engagement involves, and what it costs.
A clearer read on what's likely going on and what it would take to address it. Sometimes that means telling you that you don't need me yet. That's a real outcome, not a courtesy line.